Frequently Asked Questions
Our prices
All our prices are in Canadian Dollars.
Because of the large variety of products and suppliers available, we
cannot display the prices on our internet site.
Submission request
When you submit a request, we do a search within our supplier's list
across the world. All requests are dealt in a personalized way by our
consultants.
How is an estimate obtained?
- You need to contact us either by email or telephone.
- You need to submit the product code chosen or simply
advise us of the type of item you are looking for. Because the
products of our store are merely samples within all products that we
supply, you can specify the characteristics of the desired product
of which you are looking for.
- You submit your coordinates; name, email address and
telephone number. Within 24 to 48 hours, a representative will get
back to you with a proposal regarding the product that was
submitted. Different items will be offered to you as long as your
request has not been fulfilled to your liking.
- You will need to provide us with your logo or the desired
print by email in Postscript vectorial format (EPS), Adobe Illustrator or CorelDraw. We also accept documents in PDF format. If you
do not have you logo in any of these formats, our computer graphics
designer can vectorise the logo for you (costs may be applicable).
- We will then send you by email, a draft of the item with
the logo or print. Hence, you will see the product as it will be
with the print. We will work on the draft until your needs are met.
- Our paper proof with our terms & conditions page must be duely signed and returned to us by fax at 514.227.5241.
- Upon receipt of our signed documents, your official invoice will be sent to you by e-mail.
- Your payment may be made by credit card or company cheque.
- Standard production is 2 - 4 weeks after reception of payment. Please specify if you have an event date that needs to be met.
Our guarantee
Merchandise deemed defective following a production or print error or
any order not agreeing with the approved draft, will be replaced at your
request, at no cost, or simply refunded. The order must be verified with
48 hours of receipt.
Quantities
Every now and then, the production of certain articles can be
subjected to more or less 5% of the requested quantity. Your invoice
will reflect the exact quantity delivered.
Submission acceptance
For an order to be valid, we must receive your written approval.
Usually, this means the signed draft with the logo, sent by email.
Our credit and payment terms. You must pay by check, credit card or postal money order. The
production will start upon receipt of payment.
Delivery and delay of delivery
Generally, the production and delivery delay is 2 to 4 weeks for
promotional items orders with logo. However, if you wish to expedite
your order, you must mention this when the submission request is placed.
It is always possible to produce for urgent requests. We ship orders to
everywhere in Canada and the United States. However, it must be noted
that the order for the United States and Europe brings a high priced
delivery cost. Also, custom fees and taxes are the client's
responsibility.
Orders being shipped outside North America
Please note that orders being shipped outside of North America may require higher minimum quantities
that what is indicated on our website. Each and every order is evaluated on an individual basis at the time of request.
It is preferable to ship collect using the customers supplied shipping account number, however in some cases, we may ship pre-paid and charge for the shipping. Duties & taxes are always payable by the receiver.
Availability of our items
We have hundreds of thousands of products from manufacturers located all over the world, our website is therefore updated on a quarterly basis & not on a daily basis. We do not stock any of the items listed on our website. Each & every order is placed with the manufacturer after receipt of the art approval, we are not responsible if there
is insufficient inventory at that time or if that product has been discontinued. If you have placed an order that is out of stock or has been discontinued, you will be advised as quickly as possible. A comparable product will be suggested where possible or a full credit will be issued.
Purchase orders
Purchase orders issued by Canadian Governmental organisations are the only types accepted.
Return of Merchandise
Verify the merchandise upon receipt and if there is a problem,
contact us within 48 hours.
Cancellation of an order
If you decide to cancel your order, a minimum fee of $50 will be
applied, plus labour cost and merchandise already in production. All
cancellation requests must be made in writing.
Any more questions?
If you have any questions, do not hesitate to call one of our
representatives. It is always a pleasure to assist you.
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